Au Xchange strives to ensure that all our customers are happy with their purchases. We will gladly allow a one-time exchange of items purchased through if the exchange request is made within 14 days of receipt and the items are received in unused, unworn condition in their original packaging. We reserve the right to reject exchanges where wear and tear is apparent. Determination of wear and tear is in the sole discretion of Au Xchange. By purchasing the items on the website, you are agreeing to this Return Policy. 

Please carefully note the measurements and scale of all products before purchasing. We are here to help and will be more than happy to talk you through everything before making a purchase. Please contact us with any specific questions regarding any products.

All custom and special orders are final sales and not eligible for returns, refunds, exchanges or store credit.