Au Xchange strives to ensure that all our customers are happy with their purchases. Please carefully note the measurements and scale of all jewelry products before purchasing. We are here to help and will be more than happy to answer any questions you may have before you make a purchase.

We permit refunds and exchanges of jewelry items purchased through AuXchange.com if the request is made in writing by email to concierge@auxchange.com within seven (7) days of receipt. Upon receiving notification from the Client, AuXchange will work with the Client to receive a full refund, exchange, or credit, less a ten-percent (10%) restocking charge. Jewelry items being returned must be in unused, unworn condition in their original packaging. Au Xchange reserves the right to reject refunds or exchanges where wear and tear of the jewelry item is apparent. Determination of wear and tear is in the sole discretion of Au Xchange. All custom and special orders are final sales and not eligible for returns, refunds, exchanges or store credit. All returns should be made using either Fedex or UPS addressed to 3450 Sacramento Street, San Francisco, CA 94118.

By purchasing the items on the AuXchange.com Fine Gold Jewelry website, you are agreeing to this Return Policy.