Au Xchange strives to ensure that all our customers are happy with their purchases. Please carefully note the measurements and scale of all jewelry products before purchasing. We are here to help and will be more than happy to answer any questions you may have before you make a purchase.

We permit refunds and exchanges of jewelry items purchased through if the request is made within seven (7) days of receipt in writing by email and the items are returned in unused, unworn condition in their original packaging. Au Xchange reserves the right to reject refunds or exchanges where wear and tear of the jewelry item is apparent. Determination of wear and tear is in the sole discretion of Au Xchange. By purchasing the items on the Fine Jewelry website, you are agreeing to this Return Policy. 

All custom and special orders are final sales and not eligible for returns, refunds, exchanges or store credit.